【摘要】 随着我国医疗卫生体制改革不断深入，医院间竞争将更加激烈。门诊急诊是医院面向社会的窗口和前哨，门诊急诊工作质量好坏直接影响到医院整体竞争实力 [1] 。寻求适合本医院整体发展需求的急诊医疗服务模式，制定合理、可行的持续质量监控标准和方法，是医院适应国家医疗卫生体制改革的迫切需要。企业流程重组(BPR)是针对企业经营管理结构和制度进行变革 [2，3] ，借鉴BPR这一先进管理思想，研究完善医院急诊流程，并在此基础上进行医院急诊流程控制，可以促进急诊医疗质量的实时控制，提高医院急诊医疗质量。

    Qin Jun，Zhang Lulu，Dong Jun，et al.

    The Second Military Medical University，Shanghai200433.

    【Abstract】 Along with the development of constant urban medical reform，the competition among the hospitals will become more intense.The outpatient and emergency service functions as a window to community，and work quality appears to be closely related to the whole competitive power of a hospital.To adapt the medical insurance reform and medical system reform in the hospital，it is essential to seek a suitable mode for establishment of emergency departˉment，and make rational，feasible and advanced quality control standards as well as methods.Enterprise BPR(Business Process Reengineering)is a new measure to the structure and system reform of enterprise management，which appears to be useful for us to investigate the administration of emergency procedures in the hospital.On the basis of advanced BPR ......