Despite all odds, NHS staff are happy with their jobs
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《英国医生杂志》
A survey by the Commission for Health Improvement (CHI) has found that despite having to work overtime, and having to put up with violence and other stressful conditions at work, most NHS staff are happy with their jobs.
A total of 572 organisations took part in the survey, with 203 911 NHS employees responding to the study questionnaire.
Seventy five per cent of NHS staff reported working overtime, with 12% working more than 10 hours' overtime in an average week. Fifteen per cent reported having experienced violence at work from either patients or patients' relatives, and 37% reported having experienced some form of harassment—28% from patients or their relatives, 7% from supervisors, and 11% from colleagues. Twenty two per cent reported some form of work related injury or illness.
However, 73% of staff said they were generally satisfied with their jobs, with 63% thinking their employer had a positive attitude towards providing a good work-life balance for staff. Eighty nine per cent reported receiving some form of training or development in the previous year, with 76% having spent at least a day on taught courses provided or paid for by their employer.
Commenting on the results, Jocelyn Cornwell, acting chief executive of CHI, said: "There is clear evidence of connection between how staff are managed, how they feel about their jobs, and the outcome for patients.
"The staff survey has produced results which are both interesting and useful. More needs to be done to ensure that NHS staff are provided with an appropriate work-life balance, even though most staff report that they are happy in their jobs.
"It is encouraging to see that the NHS is investing in its staff by providing so many with training and development."
On the number of staff exposed to violence at work, she said: "It is concerning that almost 1 in 6 staff have experienced physical violence at work. Although this unfortunate statistic is comparable to other north European healthcare providers, more needs to be done to ensure staff can go about their work without the fear of being attacked."
The national staff survey was launched at the end of October 2003 with the aim of gathering information that would not only help trusts provide better care for patients but also improve the working lives of those who provide this care.(BMJ Chibuzo Odigwe)
A total of 572 organisations took part in the survey, with 203 911 NHS employees responding to the study questionnaire.
Seventy five per cent of NHS staff reported working overtime, with 12% working more than 10 hours' overtime in an average week. Fifteen per cent reported having experienced violence at work from either patients or patients' relatives, and 37% reported having experienced some form of harassment—28% from patients or their relatives, 7% from supervisors, and 11% from colleagues. Twenty two per cent reported some form of work related injury or illness.
However, 73% of staff said they were generally satisfied with their jobs, with 63% thinking their employer had a positive attitude towards providing a good work-life balance for staff. Eighty nine per cent reported receiving some form of training or development in the previous year, with 76% having spent at least a day on taught courses provided or paid for by their employer.
Commenting on the results, Jocelyn Cornwell, acting chief executive of CHI, said: "There is clear evidence of connection between how staff are managed, how they feel about their jobs, and the outcome for patients.
"The staff survey has produced results which are both interesting and useful. More needs to be done to ensure that NHS staff are provided with an appropriate work-life balance, even though most staff report that they are happy in their jobs.
"It is encouraging to see that the NHS is investing in its staff by providing so many with training and development."
On the number of staff exposed to violence at work, she said: "It is concerning that almost 1 in 6 staff have experienced physical violence at work. Although this unfortunate statistic is comparable to other north European healthcare providers, more needs to be done to ensure staff can go about their work without the fear of being attacked."
The national staff survey was launched at the end of October 2003 with the aim of gathering information that would not only help trusts provide better care for patients but also improve the working lives of those who provide this care.(BMJ Chibuzo Odigwe)