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钟恩俊，曾妍,孟 晓，曾庆广
门诊医疗；医患纠纷；防范,,门诊医疗；医患纠纷；防范,1医疗纠纷发生的原因,2医疗纠纷的防范,3纠纷的处理,4建章立制，防患于未然,参考文献
门诊医疗中医患纠纷及防范浅析 (pdf)
Analysis of doctor-patient disputes in the out-patient medical service and prevention
Enjun Zhonga,Yan Zengb，Xiao Mengb，Qingguang Zengb
Abstract OBJECTIVE To improve the physicians’ medical moral standard in out-patient department,strengthen physicians’ medical servicing quality and technique levels,reduce or avoid the dissension between physicians and patients in out-patient department.METHODS To strengthen physicians’ management,eliminate both sides mistrust or misunderstand of physicians and patients,consummate system,uphold justice,award and punish clearly,and strive for the development in improvement.RESULTS Along with the improvement of medical servicing quality,patients’ discontent ratio descend,dissension decrease,and patients’ satisfying ratio increase.CONCLUSIONS By the strict managing measures of out-patient department,we solved the contradictions of physicians and patients effectively,insured out-patient work proceed normally and orderly.
Analysis of doctor-patient disputes in the out-patient medical service and prevention
Enjun Zhonga,Yan Zengb，Xiao Mengb，Qingguang Zengb
Abstract OBJECTIVE To improve the physicians’ medical moral standard in out-patient department,strengthen physicians’ medical servicing quality and technique levels,reduce or avoid the dissension between physicians and patients in out-patient department.METHODS To strengthen physicians’ management,eliminate both sides mistrust or misunderstand of physicians and patients,consummate system,uphold justice,award and punish clearly,and strive for the development in improvement.RESULTS Along with the improvement of medical servicing quality,patients’ discontent ratio descend,dissension decrease,and patients’ satisfying ratio increase.CONCLUSIONS By the strict managing measures of out-patient department,we solved the contradictions of physicians and patients effectively,insured out-patient work proceed normally and orderly.