【摘要】该文就搞好医院管理，适应各类人群就医方面的问题，提出加强沟通、提供卫生宣教、杜绝拿回扣、收红包等医疗腐败现象，在这场维护医患和谐的保卫战中可起至关重要的作用，而加强医患沟通在共同构建和谐医患关系的工程中起着尤为关键的作用。

    【关键词】医院；就医患者；医患关系；服务环境

    Does well the hospital environmental construction - service going see a doctor patient

    YUAN Jining

    【Abstract】This article does well the hospital management, adapts each kind of crowd going see a doctor aspect question, proposed that strengthens the communication, to provide medical corruption and so on hygienic propaganda, stop to take sales commission, to take red package, in this maintenance medicine trouble harmonious security fights may play the very important role, but strengthens the medical trouble communication to construct the harmonious medical trouble relations in the project to take the especially essential effect together.

    【Key words】Hospital; Going see a doctor patient; Medical trouble relations; Service environment

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