[摘要]目的讨论静脉输液护理投诉的原因。方法 分析2008年4月至2009年4月发生的34起护理投诉。结果 护理投诉发生的主要原因是护士的静脉穿刺技术、服务态度和静脉外渗。讨论要减少护理投诉的发生必须要提高护士的静脉穿刺技术,提高护士与病人的沟通技巧、提高护士的心理素质,做好健康宣教加强巡视。

    [关键词]静脉输液; 投诉原因; 预防

    [中图分类号] R472[文献标识码]A [文章编号] 1005-0515(2010)-10-158-01

    [Abstract]ObjectiveTo discuss the intravenous infusion care complaint. Methods from April 2008 to April 2009 occurred in 34 cases of care complaints. Results The care of complaints occurred mainly nurses vein puncture technique, attitude and venous leakage. ConclusionTo reduce the incidence of complaints must care nurses to improve venous puncture technique, nurses and patients to improve communication skills, good health education to strengthen inspections.

    [Keywords] intravenous infusion ; reason of complaint ; prevention.

    患者是医疗服务的对象,也是决定医院生存和发展的根本因素之一[1] ......