摘要：护理质量作为医院整体服务质量的重要组成部分，在医院的服务质量中起着举足轻重的作用.通过实施护理角色转变教育，提高临床护理一线人员整体素质，掌握与患者及家属沟通技巧，真正做到为患者所想，为患者所做，提高医院整体护理质量的目的。

    关键词：护患角色；转变认知；临床应用

    Abstract：Nursing quality as an important part of the overall service quality of the hospital，in the hospital service quality plays a pivotal role.Through the implementation of role transformation of nursing education，to improve the overall quality of clinical nursing front-line staff，master the skills of communication with the patients and their families ......