医院收费窗口患者满意度调查与服务质量改进(4)
综上所述，针对性进行服务质量改进有助于提高医院收费窗口的工作效率，增强工作人员的自身素质和业务水平，提高患者对收费窗口的满意度，降低医疗纠纷的发生率，利于促进医患关系的和谐发展，值得医院管理推广和引用。
[参考文献]
[1] Thomas P. Managing disputes within medicine：is there a role for alternative dispute resolution？[J]. Hospital medicine，2000，61(5)：302-303.
[2] Wu CY，Weng HC，Chen RC，et al. Time trends of assessments for medical dispute cases in Taiwan： A 20-year nationwide study [J]. Internal Medicine Journal ......
您现在查看是摘要页，全文长 2848 字符。
[参考文献]
[1] Thomas P. Managing disputes within medicine：is there a role for alternative dispute resolution？[J]. Hospital medicine，2000，61(5)：302-303.
[2] Wu CY，Weng HC，Chen RC，et al. Time trends of assessments for medical dispute cases in Taiwan： A 20-year nationwide study [J]. Internal Medicine Journal ......
您现在查看是摘要页，全文长 2848 字符。