5S管理法对护士个人护理终端信息系统实践操作能力的影响(1)
[摘要] 目的 探讨5S管理法对护士个人护理终端信息系统实践操作能力的影响。 方法 2017年1月～2018年12月从河北北方学院附属第一医院4个配备个人护理终端信息系统(PDA)的科室选取护理人员共计178名。采用随机数字表法将其分为实验组和对照组，每组89名。实验组应用5S管理法进行全程规范与指导，对照组予以一般管理方法指导。评价两组护士给药错误率、护士工作质量评分。纳入同期住院患者200例，分别为采用5S管理法干预的100例患者(5 S管理组)与一般管理方法的100例患者(一般管理组)，评价其对护理服务的满意度，评估护理质量。 结果 实验组护士给药错误率低于对照组，差异有统计学意义(P < 0.05)。实验组护士解决问题能力评分、責任感评分、实践操作能力评分、工作效率评分均高于对照组，差异有统计学意义(P < 0.05)。5S管理组患者满意度为97.00%，高于一般管理组的79.00%，差异有统计学意义(P < 0.05)。 结论 5S管理法可提高护士PDA实践操作能力，降低护士给药错误率，提高患者满意度。
[关键词] 5S管理;个人护理终端信息系统;实践操作能力;护士;工作质量;给药错误;满意度
[中图分类号] R473 [文献标识码] A [文章编号] 1673-7210(2020)02(a)-0180-05
[Abstract] Objective To explore the effect of 5S management on the practical operation ability of nurses′ personal care terminal information system. Methods From January 2017 to December 2018， the First Affiliated Hospital of Hebei Northern University selected a total of 178 nurses in 4 departments equipped with personal care terminal information system (PDA)， they were divided into experimental group and control group by random number table method， with 89 cases in each group. The experimental group was standardized and guided by 5S management method， while the control group was guided by general management method. The drug administration error rate and work quality of nurses in the two groups were evaluated. Two hundred inpatients in the same time period were included， including 100 patients (5S management group) and 100 patients (general management group) who received 5S management intervention. The satisfaction of nursing service and the quality of nursing care were evaluated. Results The error rate of nurses in the experimental group was lower than that in the control group， and the difference was statistically significant (P < 0.05). The scores of problem solving ability， sense of responsibility， practical operation ability and work efficiency of nurses in the experimental group were all higher than those in the control group， with statistically significant differences (P < 0.05). The satisfaction of patients in 5S management group was (97.00%) higher than that in general management group (79.00%)， with statistically significant difference (P < 0.05). Conclusion The 5S management method can improve the practical operation ability of nurses′ PDA， reduce the error rate of nurses′ medication administration， and improve patient satisfaction.
[Key words] 5S management; Personal digital assistant; Practical operation ability; Nurses; Quality of work; Drug delivery errors; Satisfaction, http://www.100md.com(刘海蛟 朱艳平 朱晓勃)
[关键词] 5S管理;个人护理终端信息系统;实践操作能力;护士;工作质量;给药错误;满意度
[中图分类号] R473 [文献标识码] A [文章编号] 1673-7210(2020)02(a)-0180-05
[Abstract] Objective To explore the effect of 5S management on the practical operation ability of nurses′ personal care terminal information system. Methods From January 2017 to December 2018， the First Affiliated Hospital of Hebei Northern University selected a total of 178 nurses in 4 departments equipped with personal care terminal information system (PDA)， they were divided into experimental group and control group by random number table method， with 89 cases in each group. The experimental group was standardized and guided by 5S management method， while the control group was guided by general management method. The drug administration error rate and work quality of nurses in the two groups were evaluated. Two hundred inpatients in the same time period were included， including 100 patients (5S management group) and 100 patients (general management group) who received 5S management intervention. The satisfaction of nursing service and the quality of nursing care were evaluated. Results The error rate of nurses in the experimental group was lower than that in the control group， and the difference was statistically significant (P < 0.05). The scores of problem solving ability， sense of responsibility， practical operation ability and work efficiency of nurses in the experimental group were all higher than those in the control group， with statistically significant differences (P < 0.05). The satisfaction of patients in 5S management group was (97.00%) higher than that in general management group (79.00%)， with statistically significant difference (P < 0.05). Conclusion The 5S management method can improve the practical operation ability of nurses′ PDA， reduce the error rate of nurses′ medication administration， and improve patient satisfaction.
[Key words] 5S management; Personal digital assistant; Practical operation ability; Nurses; Quality of work; Drug delivery errors; Satisfaction, http://www.100md.com(刘海蛟 朱艳平 朱晓勃)