[摘要] 以患者为中心，提供优质服务。培育全程优质的服务理念，不断改善服务态度，提高护理技术水平，同时加强管理力度，不断总结经验，提高护理服务质量，使患者满意度提高。

    [关键词] 护理服务；优质

    [中图分类号] R19 [文献标识码] C [文章编号] 1673-9701(2011)35-116-02

    Discussion on Developing High Quality Nursing Service Department of Cardiology Clinical Experience

    SUN Feng

    Shandong Province Zibo Mining Group Central Hospital Heart Internal Medicine，Zibo 255120，China

    [Abstract] To take the patient as the center，providing quality services. Cultivating the whole concept of quality service，and continuously improve the service attitude，raise the technological level of care，at the same time，strengthen management，and constantly sum up experience. Improve the quality of nursing service，to improve patient satisfaction.

    [Key words] Nursing service；Quality

    随着社会的进步、文明的发展 ......