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编号:13816316
加强护理岗位管理持续推进优质护理服务探究(1)
http://www.100md.com 2020年8月25日 《中国医学创新》 202024
     【摘要】 目的:探讨加强护理岗位管理持续推进优质护理服务的效果。方法:选取护理岗位管理强化前(2018年1-12月)本院住院患者63例为对照组,选取护理岗位管理强化后(2019年1-12月)本院住院患者63例为观察组。比较两组不良事件发生情况及护理满意情况。结果:观察组不良事件发生率为3.17%,低于对照组的17.46%(P<0.05)。观察组护理技能、服务态度、健康宣教及护理满意总分均高于对照组(P<0.05)。结论:落实强化护理岗位管理,可有效降低护理不良事件发生风险,促进护理满意度的提升,有助于持续推进优质护理服务。

    【关键词】 岗位管理 优质护理服务

    [Abstract] Objective: To explore the effect of strengthen nursing post management to continuously promote high quality nursing service. Method: A total of 63 inpatients in our hospital before strengthen nursing post management (from January to December 2018) were selected as the control group, and 63 patients in our hospital after strengthen nursing post management (from January to December 2019) were selected as the observation group. The incidence of adverse events and nursing satisfaction were compared between two groups. Result: The incidence of adverse events in the observation group was 3.17% ......
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