品管圈活动对消毒供应室的工作和服务质量的影响观察(1)
[摘要] 目的 探讨消毒供应室最佳的管理方法。 方法 将品管圈的概念和方法引入到消毒供应室日常的管理过程中，分别从成立品管圈小组、分析目前科室工作中存在的主要问题、设定品管圈活动目标、品管圈活动实施和品管圈活动总结几个环节开展品管圈活动。 结果 在消毒供应室开展品管圈活动前后，分别从科室的工作质量、服务质量和工作氛围3方面进行比较，开展品管圈活动后取得的效果均更为理想，两者比较，差异有统计学意义(P<0.05)。在服务满意率方面比较，开展品管圈活动前后的满意率分别为76.00%和98.00%，两者比较差异有统计学意义(P<0.05)。 结论 品管圈活动，有效提高了消毒供应室的工作和服务质量。
[关键词] 品管圈；消毒供应室；护士；工作效率
[中图分类号] R197.323 [文献标识码] A [文章编号] 2095-0616(2017)10-239-03
Observation of effect of quality control circle activity on work and service quality in disinfection and supply room
XU Hui1 DU Zonghua1 ZHANG He1 YANG Qi2
1.Disinfection and Supply Room，Hongqi Hospital Affiliated to Mudanjiang Medical University，Mudanjiang 157000，China； 2.Department of Endocrinology，Hongqi Hospital Affiliated to Mudanjiang Medical University，Mudanjiang 157000，China
[Abstract] Objective To explore the best management method in disinfection and supply room. Methods Concept and method of quality control circle were introduced into daily management of disinfection and supply room.In addition，quality control circle activity was implemented from analyzing main problems in the work of department，setting goals of quality control circle activity，implementing quality control circle activity and summarizing quality control circle activity. Results Working quality of department，service quality and working atmosphere before and after quality control circle activity in disinfection and supply room were compared.Effect was more ideal after the implementation of quality control circle activity.The difference was statistically significant (P<0.05).As the comparison of satisfaction rate of service，satisfaction rates before and after quality control circle activity were 76.00% and 98.00% respectively.The difference was statistically significant (P<0.05). Conclusion Quality control circle activity can effectively improve the work and service quality in disinfection and supply room.
[Key words] Quality control circle；Disinfection and supply room；Nurse；Work efficiency
品管圈是在同一工作環境中，由相同、相近或互补的人员，自发组成的以圈为单位的一个团体。在圈内，所有成员互相合作，集思广益，共同解决问题和提高工作质量[1-3]。近年来，随着品管圈的发展和完善，其在医疗结构中的应用日益广泛。在此背景下，我院将品管圈的概念和方法引入到消毒供应室的管理模式中，首先成立品管圈小组，然后全体护士共同分析目前科室工作中存在的主要问题，以此设定品管圈活动目标和开展后继的工作环节，最后通过总结的方式，梳理品管圈活动对护理工作的改善情况和收集护士的意见和建议，以提高品管圈活动的效率和质量。经过为期1年的活动开展，效果显著，现报道如下。
1 资料与方法
1.1 一般资料
2015年11月～2016年11月，以我院消毒供应中心15名护士作为研究对象。平均年龄(33.6±5.6)岁。其中副主任护师4人、主管护士7人、护师4人，分别占护士群体总数的26.67%、46.67%和26.67%。本科学历12人、专科学历1人、中专学历2人，分别占护士群体总数的80.00%、6.67%和13.33%。 (徐辉?杜宗花?张贺?杨琦)
[关键词] 品管圈；消毒供应室；护士；工作效率
[中图分类号] R197.323 [文献标识码] A [文章编号] 2095-0616(2017)10-239-03
Observation of effect of quality control circle activity on work and service quality in disinfection and supply room
XU Hui1 DU Zonghua1 ZHANG He1 YANG Qi2
1.Disinfection and Supply Room，Hongqi Hospital Affiliated to Mudanjiang Medical University，Mudanjiang 157000，China； 2.Department of Endocrinology，Hongqi Hospital Affiliated to Mudanjiang Medical University，Mudanjiang 157000，China
[Abstract] Objective To explore the best management method in disinfection and supply room. Methods Concept and method of quality control circle were introduced into daily management of disinfection and supply room.In addition，quality control circle activity was implemented from analyzing main problems in the work of department，setting goals of quality control circle activity，implementing quality control circle activity and summarizing quality control circle activity. Results Working quality of department，service quality and working atmosphere before and after quality control circle activity in disinfection and supply room were compared.Effect was more ideal after the implementation of quality control circle activity.The difference was statistically significant (P<0.05).As the comparison of satisfaction rate of service，satisfaction rates before and after quality control circle activity were 76.00% and 98.00% respectively.The difference was statistically significant (P<0.05). Conclusion Quality control circle activity can effectively improve the work and service quality in disinfection and supply room.
[Key words] Quality control circle；Disinfection and supply room；Nurse；Work efficiency
品管圈是在同一工作環境中，由相同、相近或互补的人员，自发组成的以圈为单位的一个团体。在圈内，所有成员互相合作，集思广益，共同解决问题和提高工作质量[1-3]。近年来，随着品管圈的发展和完善，其在医疗结构中的应用日益广泛。在此背景下，我院将品管圈的概念和方法引入到消毒供应室的管理模式中，首先成立品管圈小组，然后全体护士共同分析目前科室工作中存在的主要问题，以此设定品管圈活动目标和开展后继的工作环节，最后通过总结的方式，梳理品管圈活动对护理工作的改善情况和收集护士的意见和建议，以提高品管圈活动的效率和质量。经过为期1年的活动开展，效果显著，现报道如下。
1 资料与方法
1.1 一般资料
2015年11月～2016年11月，以我院消毒供应中心15名护士作为研究对象。平均年龄(33.6±5.6)岁。其中副主任护师4人、主管护士7人、护师4人，分别占护士群体总数的26.67%、46.67%和26.67%。本科学历12人、专科学历1人、中专学历2人，分别占护士群体总数的80.00%、6.67%和13.33%。 (徐辉?杜宗花?张贺?杨琦)