摘要：目的 探讨四化服务在降低呼叫铃声中的作用;方法临床资料 2018.9月—2018.12月以无痛产科三个病区为试点科室，定期进行质量监督及护士座谈会，发放患者满意度调查问卷336份，回收336份;结果 护理工作效率提高，护理投诉为零;结论 使护理工作效率明显提高。

    关键词：四化服务 降低 呼叫铃声

    【中图分类号】R02 【文献标识码】A 【文章编号】2107-2306(2019)03-142-02

    Abstract： Objective To explore the role of four services in reducing ringtones. Methods Clinical data from 2018.9 months to 2018.12 months， three wards of pain-free obstetrics were used as pilot departments， regular quality supervision and nurses' symposiums were held ......